How we look after your information

Your photos and videos

• Only the people working on your order see your photos and videos.
• We never share them, never post them anywhere and never use them in our advertising.
• Your originals stay in Ottawa and are returned to you in full.
• Copies of your files: We keep a backup for 60 days after you receive your files, in case anything goes wrong. Then we delete it for good.

Your contact details

When you book a visit or send us a message, we use your name, phone number, email and address only to arrange your visit and reply to you. We don't sell or share them.

Bookings are handled by Calendly and messages from our website form by Netlify, who store that information on our behalf.

Website statistics

We use Google Analytics to count visits and see which pages are useful, for example how many people read our pricing page or booked a visit. It uses cookies and doesn't tell us who you are. You can opt out with Google's browser add-on or by blocking cookies in your browser.

Advertising

This website uses the Meta Pixel, a small piece of code from Meta (Facebook), to tell us when someone who saw one of our Facebook ads books a visit or sends a message. It helps us know which ads are worth running. Meta may use cookies to do this. You can control ad tracking in your Facebook settings and your browser.

Questions

Ask us anything about your information at 613-415-7977 or jason@familypreserves.ca.